Tier 1 Telecom Features
Powerful Cloud Communications Built for Modern BusinessCloud Phone System Features
Internal Extensions
- Unlimited Internal Dialing
- Extension-to-extension calls
- Department Extensions
- Direct Extension Dialing
Direct Dial Numbers
- Direct Inward Dialing (DID)
- Vanity Numbers
- Department Numbers
- Caller ID Management
Auto Attendant & Call Routing
- Multi-level IVR Menus
- Time-Based Routing
- Ring Groups
- Call Queues
Multi-Device Calling
- Desk Phones
- Mobile Apps
- Desktop Softphone
- Web Browser Portal
Advanced Artificial Intelligence
AI Receptionist
- Natural Sounding Conversation
- Greets callers and collects info
- Books appointments
- Takes Messages
Smart Call Routing
- Intent based routing
- Callers routed automatically
- Call Screening
- Custom CRM Integration
Call Summaries
- Summary of every call
- Highlights key points of call
- Includes notes for follow-up
- Replaces need for voicemail
Calls Answered 24/7
- No More Missed Opportunities
- Handles Overflow Calls for Busy Staff
- Intake Leads Directly to CRM
Business Text Messaging
Business SMS
- Send and receive from business phone number
- Perfect for quick conversations and updates
MMS Messaging
- Send photos, videos and attachments
- Supports modern multimedia messaging with mobile devices
Shared Inbox
- Multiple teammembers can manage messaging
- View and respond to business texts from one place
Call Queue SMS
- Available agents can respond to SMS for faster response
- Options for customers to join and leave the queue
Call Analytics & Reporting
Call History
Agent Reports
Live Dashboard
Call Recording
Keep Your Existing Number
Keep the eligible phone numbers your customers already know when moving to Tier 1 Telecom. We review carrier eligibility, prepare the new system, coordinate the port and cutover, and verify calling after launch. Keep your existing service active until the transfer is confirmed. Timing and availability depend on the carriers, numbers and project scope. See how phone-system migration is planned.
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Choose Features Around Your Call Flow
For a shared reception team, compare call queues, ring groups and reporting. For mobile staff, review the supported apps and where calls should ring. For busy or after-hours periods, consider overflow routing and approved AI answering tasks. Feature availability depends on the selected platform, devices, configuration and integration scope.
Tell us about your users, locations and calling needs for a phone-system recommendation. If you want to evaluate automated answering, request an AI workflow demo.