Privacy Policy
Effective Date: July 19, 2026
Tier 1 Telecom, a division of Proactive Computer Care, Inc. (“Tier 1 Telecom,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a form, request a consultation or bill review, communicate with us, or use our business communications services.
Information We Collect
We may collect information you provide directly, including your name, business name, email address, telephone number, current provider, service requirements, message content, and other details you choose to submit. When a form offers optional SMS consent, we also retain the consent selection and related submission details as part of our compliance records.
We may automatically collect limited technical information such as IP address, browser and device type, referring pages, pages visited, and approximate interaction data through standard website logs, cookies, analytics, and security tools.
How We Use Information
- Respond to inquiries, consultation requests, bill-review requests, and customer-support needs.
- Provide, operate, secure, maintain, and improve our services.
- Schedule appointments and communicate about requested products, services, migrations, accounts, or support.
- Prevent abuse, troubleshoot problems, and protect our website and customers.
- Comply with legal, regulatory, tax, accounting, and contractual obligations.
SMS Communications and Consent
SMS consent is optional and is collected only through a separate, unchecked consent checkbox where offered. Providing a telephone number by itself does not constitute consent to receive recurring text messages, and consent is not a condition of purchase.
If you expressly opt in, Tier 1 Telecom may send recurring conversational and informational text messages related to your inquiry, consultation or appointment scheduling, phone-system or bill-review requests, service updates, account notifications, and requested customer support. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help. We may send a single confirmation after an opt-out request. Opting out of text messages does not prevent us from responding through other channels you requested or from sending non-promotional messages where otherwise permitted by law.
We do not sell or rent personal information. We do not share, transfer, or disclose mobile telephone numbers, SMS opt-in data, or SMS consent records to third parties or affiliates for their marketing or promotional purposes. We may disclose limited information to service providers that help us deliver messages or operate our services, solely to perform those services for us and subject to appropriate confidentiality and data-protection obligations. SMS opt-in data and consent will not be shared with third parties for marketing.
How We Share Information
We may share information with vendors and service providers that perform hosting, analytics, security, communications, billing, or support functions on our behalf; when necessary to provide a service you request; in connection with a business transaction; or when required to comply with law, enforce agreements, or protect rights and safety. We require service providers to use information only for authorized purposes.
Cookies and Analytics
Our website may use necessary cookies and limited analytics technologies to operate, secure, and understand website use. You can adjust browser settings to limit cookies, although some site functions may not work as intended.
Data Retention and Security
We retain information only as long as reasonably necessary for the purposes described in this policy, including service delivery, support, compliance, dispute resolution, and enforcement. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage method is completely secure.
Your Choices and Rights
You may ask to access, correct, or delete personal information, or object to certain uses, subject to applicable law and legitimate recordkeeping needs. You can make a privacy request through our Contact page. We may need to verify your identity before completing a request.
Children’s Privacy
Our business services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date.
Contact Us
For privacy questions or requests, contact Tier 1 Telecom through our Contact page.