Tier 1 Telecom Features
Powerful Cloud Communications Built for Modern BusinessCloud Phone System Features
Internal Extensions
- Unlimited Internal Dialing
- Extension-to-extension calls
- Department Extensions
- Direct Extension Dialing
Direct Dial Numbers
- Direct Inward Dialing (DID)
- Vanity Numbers
- Derpartment Numbers
- Call ID Management
Auto Attendant & Call Routing
- Multi-level IVR Menus
- Time-Based Routing
- Ring Groups
- Call Queues
Multi-Device Calling
- Desk Phones
- Mobile Apps
- Desktop Softphone
- Web Browser Portal
Advanced Artificial Intelligence
AI Receptionist
- Natural Sounding Conversation
- Greets callers and collects info
- Books appointments
- Takes Messages
Smart Call Routing
- Intent based routing
- Callers routed automatically
- Call Screening
- Custom CRM Integration
Call Summaries
- Summary of every call
- Highlights key points of call
- Includes notes for follow-up
- Replaces need for voicemail
Calls Answered 24/7
- No More Missed Opportunities
- Handles Overflow Calls for Busy Staff
- Intake Leads Directly to CRM
Business Text Messaging
Business SMS
- Send and receive from business phone number
- Perfect for quick conversations and updates
MMS Messaging
- Send photos, videos and attachments
- Supports modern multimedia messaging with mobile devices
Shared Inbox
- Multiple teammembers can manage messaging
- View and respond to business texts from one place
Call Queue SMS
- Available agents can respond to SMS for faster response
- Options for customers to join and leave the queue
Call Analytics & Reporting
Call History
Agent Reports
Live Dashboard
Call Recording
Keep Your Existing Number
Switch to Tier 1 Telecom without switching the numbers your customers already know. Whether from another phone system or if it's from a cell phone, our team handles seamless transfers so you have zero disruption to your business.
